SIMULASI SISTEM PELAYANAN PASIEN RAWAT JALAN DENGAN DISCRETE EVENT SIMULATION (DES) UNTUK MENGOPTIMALKAN PELAYANAN KEPADA MASYARAKAT

Abstract

Quality health services are the right of everyone, including Indonesian citizens. Puskesmas is a health service that has a very important role for the community. It is important to provide the best service for the Health Center. Health services are all efforts and activities aimed at improving, maintaining and restoring the health of individuals, families, groups and/or communities. In terms of implementation, the best service is not easy to realize because it has various factors in the field which are probabilistic in nature. In order to improve the quality of health service centers, it is necessary to carry out analysis,

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evaluation and improvement activities on the existing and current systems. Analysis, evaluation and improvements to the system can be carried out by carrying out system simulations with the aim of producing excellent service before it is finally implemented. The Talang Ratu Health Center is a health service center and the objects used in this research were carried out on a service system using discrete event simulation with the help of promodel software. The aim of this research is to apply discrete event simulation models in health services to create improvements to the health center service system and human resource efficiency. Research shows that the simulation model used is valid and can be implemented to evaluate service systems.